SalesForce Desk SalesForce Desk

Connect with your customers wherever they are.
http://www.desk.com

The all-in-one customer support app for small business & teams.
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers - anytime, anywhere.

Recent News feed from their twitter page:
@desk as of September 21, 2013
September 21, 2013
Desk: 20 Common Service Actions That Create Negative Impacts http://bddy.me/19lc2GX #custserv
September 20, 2013
Desk: Interested in making a better Online Support Center? Check out these 5 tips http://bddy.me/15aCK84 #selfservice #custserv
September 20, 2013
Desk: How to Treat Your Employees Like Customers, NOT Robots http://bddy.me/15aqBjt via @salesforce #custserv
September 20, 2013
Desk: Meet our latest feature! "Self-Service, Simplified: Introducing Multi-Brand Support" http://bddy.me/16rzQqA #custserv #selfservice
September 20, 2013
Desk: @CodeWaters NICE! Let us know if you need any help, that's great to hear Travis :-)
September 20, 2013
Desk: Check out this great #selfservice blog post:! "3 Critically Important Benefits of Self-Service Support" http://bddy.me/1a7jA1a #custserv
September 19, 2013
Desk: 20 Customer Service Actions You Should STOP Doing Today http://bddy.me/19jjMrP via @salesforce #custserv
September 19, 2013
Desk: Do you have your self-service support up and running? Check out our latest eBook! http://bddy.me/16bCJSk #custserv #selfservice
September 19, 2013
Desk: Check out: "The Ultimate Guide to Self-Service Support for Fast-Growing Companies" http://bddy.me/154fsRg #selfservice #custserv #eBook
September 19, 2013
Desk: 5 Tips for a Better Online Support Center http://bddy.me/16fZsWh #selfservice #custserv
September 19, 2013
Desk: Great tips from @AlexBard! "Customer Service Tips for Your Small Business" http://bddy.me/16fSAbq #custserv #smb
August 17, 2013
Desk: Some inspiration before the weekend: "There are no traffic jams along the extra mile." http://bddy.me/16iNXR5 #deskquote
August 17, 2013
Desk: "If you're not serving the customer, your job is to be serving someone who is." http://bddy.me/1cKzBPD #DeskQuote
August 17, 2013
Desk: Who is the Ecommerce Customer... http://bddy.me/18A6JUi #custserv #ecommerce
August 16, 2013
Desk: Why Customer Service Reps Aren't Friendly (and What We Can Do About It) http://bddy.me/14PJU1H via @salesforce - what do you think?
August 16, 2013
Desk: Why Social Media Makes Customer Service Better http://bddy.me/14PCyv5 #custserv #socialmedia
August 16, 2013
Desk: What do you think about this quote? "Consumers are statistics. Customers are people." http://bddy.me/19m75Pz #DeskQuote #custserv
August 16, 2013
Desk: 50% of smartphone users want to have the ability to resolve their issue on a smartphone app http://bddy.me/14hYIQs #DeskFacts
August 16, 2013
Desk: Language barriers a pain for your customer service team? Use with @Verbalize_It with Desk! http://bddy.me/16fAY2D #custserv #helpdesk
August 16, 2013
Desk: Do you think the Social Customer is today's undeniable authority? Check out these #facts http://bddy.me/14Pt9kw #custserv #socialmedia
August 16, 2013
Desk: Found this article today from @Inc "7 Reasons the Customer Is Often Wrong" - what do you think? http://bddy.me/17sKgYi #custserv
August 16, 2013
Desk: "Be everywhere, do everything, and never fail to astonish the customer." http://bddy.me/1cGlWZQ #DeskQuote
August 14, 2013
Desk: How to Treat Your Employees Like Customers, Not Robots http://bddy.me/16kc9Fa via @salesforce #custserv #custexp
August 14, 2013
Desk: On the Clock: Customer Service Response Time Matters #infographic http://bddy.me/16k2Q8h #custserv #custexp
August 14, 2013
Desk: "One customer well taken care of could be more valuable than $10,000 worth of advertising." http://bddy.me/19rVwK3 #DeskQuote
August 14, 2013
Desk: A 2% increase in customer retention has the same effect as decreasing costs by 10% http://bddy.me/19rvK8J #DeskFacts
August 14, 2013
Desk: Getting ready for the holidays? Read: "The 7 Pillars For Providing Exceptional Customer Service For #Ecommerce" http://bddy.me/148TOp1
August 14, 2013
Desk: We're releasing our secret sauce: "Desk's Principles of Customer WOW" http://bddy.me/16gJJw0 #custserv #CustomerWOW
August 14, 2013
Desk: "Your most unhappy customers are your greatest source of learning." http://bddy.me/16g55tc #DeskQuote
August 13, 2013
Desk: Great post on those mysterious metrics: "Customer Experience Metrics: How to Measure Its Effectiveness" http://bddy.me/13VPFZg #custserv
August 10, 2013
Desk: Some #custserv inspiration before the weekend: "There are no traffic jams along the extra mile." http://bddy.me/17e0CUq #deskquote
August 10, 2013
Desk: 83% of the complainants that received a reply on social media loved the fact that the company responded http://bddy.me/16AWtKa #DeskFacts
August 10, 2013
Desk: Vote @Desk's founder, @AlexBard for the Small Business Influencer Awards! http://bddy.me/19hhuzh
August 10, 2013
Desk: "If you're not serving the customer, your job is to be serving someone who is." http://bddy.me/15Xn73o #DeskQuote
August 10, 2013
Desk: Our list of favorite books for #SharkWeek: 9 Customer Service Books You Need to Devour http://bddy.me/1cA4QvL #books #custserv
August 10, 2013
Desk: TripADeal's Fantastic Voyage with @Desk http://bddy.me/17CwP6G - great read and #video
August 9, 2013
Desk: Final stretch of #SharkWeek! Check out this free (no form) kit: "Customer Support Survival Kit" http://bddy.me/16EZQ4P #custserv #custexp
August 9, 2013
Desk: @rikwalters thanks for sharing Rik!
August 9, 2013
Desk: Infographic: How to Provide Exceptional Customer Service for Ecommerce http://bddy.me/17CeAOT via @salesforce #custserv
August 9, 2013
Desk: Amen! "Consumers are statistics. Customers are people." http://bddy.me/16yQPZ5 #DeskQuote
August 9, 2013
Desk: One in five shoppers prefer online chat over any other communication method http://bddy.me/17ASDzC #DeskFacts
August 9, 2013
Desk: Do you love FInding Nemo? We do... "Customer Service Lessons From the Movie "Finding Nemo"' http://bddy.me/17APvDW #custserv #SharkWeek
August 9, 2013
Desk: The 7 Pillars For Providing Exceptional Customer Service For Ecommerce http://bddy.me/19ePFYr #custserv #helpdesk
August 9, 2013
Desk: Do you think the Social Customer is today's undeniable authority? Check out these #facts http://bddy.me/18egl7a #custserv #socialmedia
August 9, 2013
Desk: "Be everywhere, do everything, and never fail to astonish the customer." http://bddy.me/1cgvGdb #DeskQuote
August 9, 2013
Desk: You're Going to Need a Bigger Help Desk http://bddy.me/1cNDTmR #SharkWeek #custserv
August 9, 2013
Desk: Another #SharkWeek post! "Customer Service Lessons From the Movie "Finding Nemo"' http://bddy.me/148MKrm #custserv
August 8, 2013
Desk: This guy knows his stuff! "7 Customer Service Lessons from Amazon CEO Jeff Bezos" http://bddy.me/16BxHvj #custserv
August 8, 2013
Desk: Learn about all of the customer support essentials with our "Customer Support Survival Kit" http://bddy.me/13I71bZ #custserv #SharkWeek
August 8, 2013
Desk: Customer Service Skills: 10 Ways to Survive Shark Infested Water - http://bddy.me/1cwbwLl #SharWeek
August 8, 2013
Desk: Survive Shark Week with our "Customer Support Survival Kit" http://bddy.me/17y55QH #custserv #SharkWeek
August 8, 2013
Desk: Customer Complaints: How to Deal With Unhappy Customers #INFOGRAPHIC http://bddy.me/193ojRC #custserv
August 7, 2013
Desk: Learn from the best! "4 Customer Service Tips from Disney" http://bddy.me/1cJoqUK via @salesforce #Disney #custserv
August 7, 2013
Desk: About time! "7 Ways To Stop Satisfying Customers And Start Wowing" Them http://bddy.me/1932JN4 #custserv #customerwow via @buffer
August 7, 2013
Desk: Hot from Desk's #SharkWeek: "You're Going to Need a Bigger Help Desk" http://bddy.me/11LhEJM #helpdesk
July 21, 2013
Desk: The Principles of Customer WOW http://bddy.me/15VKhoO #CustomerWOW #custserv
July 21, 2013
Desk: The Undeniable Authority of the Social Customer by @desk on @slideshare #crm #customer http://bddy.me/1b2KBXz
July 21, 2013
Desk: 73% of consumers love a brand because of friendly customer service http://hub.am/15lvpyT #DeskFacts
July 21, 2013
Desk: Download our eBook to help you find the best customer support app for your business http://bddy.me/14rA2Kj #custserv #app
July 21, 2013
Desk: "Be everywhere, do everything, and never fail to astonish the customer." -Macy's Motto #custserv #quote
July 21, 2013
Desk: No. 1 Secret to Top Notch Customer http://Servicebddy.me/1azMPdx #custserv
July 20, 2013
Desk: Awesome infographic! "The Social Help Desk Revolution" http://bddy.me/15woj9W #HelpDesk #custserv #infographic
July 20, 2013
Desk: The Community Managers Guide to Social Support - http://bddy.me/14nOQt8 #socialmedia #custserv
Recent News feed from their facebook page:
Desk as of December 14, 2013

The Lost Art of Empathy
October 31, 2012
Have you heard the story of how United Airlines lost a ten-year-old and didn’t care? Phoebe Klebahn was flying United, as an unaccompanied minor, from San Francisco to Grand Rapids to get to her summer camp. On a layover in Chicago, United failed to help Phoebe make her connecting flight, ...

October 31, 2012
Don't you wish you could go Trick or Treat-ing right now? Although over the weekend there was an article about the candy that's the worst for you on Halloween -- all my favorites! Goodnight, Snickers, Sayonara peanut butter cups (sigh)

October 29, 2012
This Summer we launched a fun program to support hungry entrepreneurs out there called the Startup Pizza Fund. Quite simply, it's an award we like to give out to feed startup groups getting together to discuss ways to innovate or dive more deeply into the world they want to affect. We awarded the first round of pies to the folks from Penyo Pal for an event they helped initiate called EdTech Toronto. Their goal was to gather the growing community of people working in the education-tech world to collaborate, share ideas, and "push the envelope on education." Congrats Tiny Hearts and Penyo Pal for hosting a great event. We're glad we could sponsor the carbs. If you're reading this, wondering how you can get in on the pizza fund action, it's simple. Head over to thepizzafund.com, tell us about your upcoming event and apply!

October 27, 2012
Ready to start the weekend?

Differentiate or Die: How Great Service Keeps You Alive to Thrive
October 26, 2012
Editor’s note: Amazing customer service that keeps existing customers happy – fueled by a customer-centric company culture – is one of the most, if not the most, powerful competitive advantage for your business. We asked customer experience expert Hank Brigman to share his insight on the ...

Open a Case Directly from Locked or Read-Only Status
October 24, 2012
With this release, we’ve added a product enhancement to improve the Agent experience when they are trying to take action on a case that is unavailable (in a read-only or locked state). The low-down When Agents open a case that is in a read-only or locked state, they now have a refresh button. ...

Product Team + Support Team = BFFs!
October 24, 2012
At Desk.com, as you might expect, the whole company—from the top all the way down—is very customer focused. Some this this focus can be tied to the fact that we're making a product that helps other companies be more customer focused. It's in our DNA. Customer support is a big part of that ...

October 24, 2012
Ever had a customer service situation go wrong? What was it and how'd you get through it? Leave a comment!

October 23, 2012
Social cus­tomer rela­tion­ship man­age­ment is a nec­es­sary busi­ness strat­egy but what works for one com­pany may not work for another. Check out our 10 step check list for success­ful sCRM. http://www.desk.com/blog/10-steps-to-successful-social-crm/

How to Deal with Unhappy Customers
October 20, 2012
We've all been on one side or the other of an unhappy conversation, right? When your customer thinks your product or service isn't delivering on a promise, y...

Marketing and Customer Service Should Be Friends
October 21, 2012
Editor’s Note: Your business went from hot to not in a flash. How can that be? The advertising and emails get response. The sales team is working hard. Although some customers complain, it’s about minor things – nothing worth worrying about. You’re too busy anticipating the next fire or ...

You can deliver excellent customer service in a multi-channel world
October 19, 2012
In today’s world of immediate customer contact — where potential, current, and future customers might contact you at any moment through any channel — isn’t it good business to answer them no matter where they are? That’s my belief, but Esteban Kolsky has a very different point of ...

Kolsky Challenges Customer Service Conventions: The Case for Single Channel Excellence
October 17, 2012
Editor’s note: Part of our mission here on the Desk.com blog is to share a diversity of opinions about customer experience as well as follow the evoloving customer service industry. We wanted to share this Op/Ed piece from noted industry leader, Esteban Kolsky. While it’s a controversial ...

Delivering Customer Service That Makes an Emotional Connection
October 17, 2012
Many companies strive to provide great customer service. However, few companies deliver the kind of customer service that makes an emotional connection with customers - the kind of connection that fosters loyalty and willingness if not an eagerness among customers to recommend a company to a friend.

How to Deal with Unhappy Customers
October 17, 2012
We’ve all been on one side or the other of an unhappy conversation, right? When your customer thinks your product or service isn’t delivering on a promise, you may find that every single thing that’s been bothering them in life is now channeled into a conversation with you. So, how do you ...

Your First Filter: Building A Smarter Universal Inbox
October 14, 2012
Get cases to the right agents You've probably seen the

11 of the Best Customer Service Stories Ever
October 11, 2012
11 of the Best Customer Service Stories EverEveryone has a list of customer service nightmares, but some experiences are just the opposite. These examples should temporarily restore your faith in humanity.

Dreamforce 2012
October 10, 2012
What an exciting week it was for us at Dreamforce! We were a part of two major keynotes and several breakout sessions. We demoed Desk.com to thousands of attendees on the floor. And we celebrated our one year anniversary at Salesforce. A big thank you to everyone who came out to celebrate this exciting week with us! Check out some of photos from the week's festivities - tag yourself if you're in a photo!

How Your Small Business Can Get More Customer Reviews
October 9, 2012
One of the best ways your small business can show up better in the search engines is by getting more online reviews. You might have known that. Sounds pretty basic – if you get more people rating your business, it means more people are looking at your stuff, which means you’re more ...

Are Your Customers Getting Second Class Service?
October 9, 2012
Some organizations seem to have lost sight of the opportunities that promotions, deals, and special offers bring to their business. There seems to be a growing

Improvements to Search, Bulk Editing, and More
October 9, 2012
With this release, we continue on our mission to give customers a faster, more efficient Desk.com experience. Now you can perform advanced searches by simply filling out a form instead of having to know how to construct a complicated search.

Customer Service Week Is All About You – and Our New Expert Guest Writers
October 5, 2012
This is National Customer Service Week and it’s a great time to remind ourselves (and our teams) how customer service is a key part of any successful business. Strategically, customer service can make or break a business’s bottom line. But it’s more than just the service culture and know ...

Your Customer Does Not See
October 4, 2012
Your customer does not see how unrealistic their demands are. They see how you respond. Your customer does not see your profit and loss statement, nor do they care. They see their shrinking wallet and what you plan on....

Ten Customer and Employee Focused Ideas for National Customer Service Week
October 2, 2012
Every year, the first week of October is National Customer Service Week. Are you doing anything special? Here are ten customer and employee focused ideas (and there are a lot more) that you can do during this very important week. 1. Call your best customers, just to say hello and thank them ...

Five Reasons Why Customers Want Social Customer Service | Social Media Today
September 28, 2012
Everyone aims to be in tune with their customers, Image but following them around the web isn’t enough. To really deliver a great customer experience, it’s important to understand why people go social, and make sure expectations are met.

How to Build a Successful Customer Service Team
September 26, 2012
Eventbrite, a company that prides itself on its customer service, shares its top tips for succeeding in this challenging department.

The Nicest Customer Service Complaint of All
September 26, 2012
Blog post at Customers That Stick : Once in awhile a customer service issue from my retail business will get elevated to my desk, and the customer involved will be a fellow bus[..]

Dreamforce Recap: Thursday, September 20, 2012
September 21, 2012
Thursday was a day of breakout sessions, popular keynotes -- oh, and the Data.com flash mob channeling The Village People. Here's the Y of YMCA: Our first breakout session had Brent Leary (eminent social media and small business guru) and our own Matt Trifiro talking about expected trends in ...

Desk.com Dreamforce Recap: Wednesday, September 19
September 21, 2012
The excitement started early at Moscone on Wednesday: Folks started lining at 6 in the morning to get into the Benioff Keynote. It's nice to see that personality and passion have turned him into such a charasmatic rock star. He wore interesting shoes! All that walking, he should be ...

Notes from my first Dreamforce
September 21, 2012
From the moment @Benioff tweeted that that we needed to arrive early for the Dreamforce 2012 keynote, it was obvious that this was not going to be a typical technology conference. And as someone who had never attended Dreamforce before, I really wasn't sure what to expect. The line at 7:30 ...

Dreamforce 2012
September 21, 2012
Some of our favorite moments from Dreamforce 2012 both online and off. Were you there? Tag yourself!

Branding Part 2: How to Decide on a Tagline
September 14, 2012
A tagline is a phrase that captures the mission, promise, and brand of your company. According to Copyblogger, it can be addressed in a three-step process, as explained in their article How to Create a Rock Solid Tagline that Really Works. The three things a slogan should convey are: mission, promis...

“Breaking the Script” — How a Single Moment Can Change the Customer Experience
September 12, 2012
When a customer reaches out for support, what is it that they’re really expecting? Human beings are fascinating--and also predictable. That predictability and how you use the tenets of customer psychology can be a decided business advantage. Continue reading →

New! Monitor Support Across an Entire Company (or Account) for More Efficient B2B Customer Service
September 10, 2012
For business-to-business (B2B) relationships, customer relationship management is just as beneficial as it is for the business-to-customer (B2C) organization. But there may be key differences. B2B businesses may serve fewer (but larger) companies, and customer purchases may also be fewer but of high...

Workforce Skills of the Future: #1 – Time Management & Triage
September 7, 2012
As the workforce continues to evolve in order to deliver world-class customer service and support to the social customer, it will be important to have 21st century skills to meet the expectations and match the pace of demand. This is the first in a series of articles about the traits and techniques...

Desk.com | Glossary of Terms
September 6, 2012
Ever seen the Desk.com Glossary? It's a pretty useful tool for Desk agents. Like this post if it's useful to you or leave a comment and let us know what words or terms you think we should include.

How to Write a Great Email to a Customer
September 8, 2012
A recent article in the Harvard Business Review stated that the key to making emails effective is to make them actionable, fill them with interestingness, and give them high relevance. Looking back at the emails I've written in my career (and also to the emails I write every day), I think we could a...

September 3, 2012
Did you see Devin Smith’s one-handed TD catch? Wasn't that AWESOME!

Desk Labs Helicopter
August 31, 2012
We just got a shipment of helicopters to send to winners of the Desk Labs giveaway! Here's where you can enter https://apps.facebook.com/desklabs

Customer Wow Experience: Lunch w/ Rdio
August 29, 2012
This week we hosted the support team from one our our flagship customers, Rdio. We've loved working with them and had a great time getting together for food and great conversation. Thanks for stopping by Madelyn, Nathan, Kevin, Emilie and Mike!

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help.codecademy.com  SalesForce Desk Twitter's Bootstrap Google fonts jQuery TypeKit 
help.pandora.com  NGNix Server Varnish Cache Phusion Passenger (mod_rails) jQuery Amazon CloudFront (CDN) SalesForce Desk 
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